Shipping & Returns

Domestic Shipping

- Free Shipping for ALL orders within Australia wide 

Delivery Time

All purchases are generally shipped within 2 business days. Delivery by Aramex Courier or Australia Post will normally occur within:

- 1 - 4 business days (VIC and SA)
- 4 - 6 business days (TAS, NSW and QLD)
- 6 - 9 business days (WA and NT)

Overseas orders will be sent with Australia Post and depending on the destination may take up to 2 weeks for delivery. Unfortunately tracking of parcels beyond Australia is currently unavailable.


Secure Shopping Online

Shop with confidence with AusGolden online.  All payments are processed securely via a Geotrust 128bit SSL connection to eWay, Australia’s leading secure payment gateway.  We do not store any customer credit card information.


Contact Us

For all enquiries call our customer services on 03 9706 5584 Monday to Friday 9am to 5pm (AEST) or via email :


Returns & Refunds - AusGolden Products

Please choose carefully when selecting quilts, mattress toppers and pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.

In the unlikely event of any AusGolden product proving to be faulty on arrival please contact AusGolden customer service on 03 9706 5584 or via email,  We will arrange for the product to be returned to the AusGolden factory for assessment and under our warranty AusGolden will provide an exchange, refund or repair if the product is faulty or has been wrongly described. 


AusGolden will cover the cost of the product being returned to the factory for assessment. For products to be returned to AusGolden, please pack the item in a box or large bag and include a note with your name along with the reason for the claim and your proof of purchase.

The item should be labelled and return to the following address: 

Champion Wool Factory, 20 Atlantic Drive, Keysborough, Victoria 3173 Australia 

Upon receipt of your return the item will be assessed and we will process a exchange, refund or repair. Wmay take 2 weeks minimum to process and notification will be by email or telephone.

Our warranty is only applicable within Australia due to freight costs, however please contact us by email if you have any queries about your product when purchasing from overseas.

If you have purchased your item from a stockist please see FAQ for more information on our warranties.


Further Information

If you need to cancel or amend your order please contact us as soon as possible, if your order has not been processed we will do our best to assist. 

Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed. If we are able to cancel your order once payment has been processed and you have paid by PayPal, the refund will have PayPal charges deducted from it.

The above policy is not intended to override or limit your statutory rights in any way.